Online Pet Shop

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Terms of Service

Terms of service

1. ORDERS & DELIVERY  

·  All orders placed through this website are subject to confirmation and acceptance by Divine Creatures.

· All Divine Creatures normal freight charges include a unique id or tracking number.

·  Divine Creatures will notify you of price increases that affect your order. You may at that time cancel your order if need be.

· Orders will be delivered to the address registered in your profile, within the agreed timeframe, subject to their availability. 

·If goods are returned to Divine Creatures due to delivery problems, then Divine Creatures will charge additional freight fees to your account. 

·Once goods have left our warehouse, loss or damage to the goods becomes your responsibility. 

·If goods are ordered and only some of them are not in stock. Divine Creatures will despatch the goods that are available and provide free freight for the stock that is on order once available. 

2. RETURNS & REFUNDS

 Divine Creatures has a Returns Policy. Please refer to this returns policy if you need to contact us about a return or a refund.

 Company Policy Returns Policy Page

 

3. PRICES & PAYMENT 

· For each online order you must pay: the applicable price for the relevant goods confirmed by Divine Creatures; and the delivery and handling fee specified on the website.

·We accept payments using the methods stated in the orders & payment section of this website.

·Payment must be cleared before goods are despatched.

·Prices are subject to change at any time, without notice.

·Confidential information including client credit card details are encrypted when they are transmitted from the client's browser using industry standard SSL 128-bit RC4 encryption technology. 

4. CHARGEBACKS
If a purchaser initiates a chargeback relating to a purchase made at this website and that chargeback is successful through the banking system then Divine Creatures, will lodge a formal credit card fraud report with NSW Police and the Australian Federal Police. At this time any and all information relating to the purchase will be provided to the police to assist with their investigation. Divine Creatures is pro-active in resolving matters of dispute promptly therefore legitimate grounds for chargeback’s rarely if ever occur between Divine Creatures and its purchasers.

5. YOUR ACCOUNT
You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name or password is used by an unauthorised person. You agree to release and indemnify Divine Creatures in connection with any use (whether authorised or unauthorised) of your user name or password. Divine Creatures may suspend or cancel your account at any time without prior notice.

6. PICTURES
Divine Creatures aims to include up-to-date pictures of all of the goods on this web site. However, our picture of the goods may differ from the actual goods and are provided for the purposes of illustration only. We recommend you read the labels on the goods carefully before using the goods.

7. PRIVACY
Divine Creatures will comply with Divine Creatures Privacy Statement. Divine Creatures will not reveal your personal information to external organizations except for the purposes of fulfilling your order.


8. LIABILITY
Any liability of Divine Creatures in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Divine Creatures be limited to: in relation to goods, the replacement of the goods or the supply of equivalent goods; and in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.

9. CHANGES TO TERMS
Each order is governed by the terms and conditions current when the order is placed. Divine Creatures may add to, delete or otherwise change these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions each time you place an order.

10. APPLICABLE LAW
All purchases under this web site and these terms and conditions are subject to the laws of New South Wales, Australia.

11. AGREEMENT
Placement of an order indicates purchaser acceptance of the preceding terms and conditions
 

 

Divine Creatures Logo - White Transparent

A cattery like no other, where you can treat your cat to a relaxing holiday in a range of spacious private suites, where they will experience all the love, care and attention from our professional team. You can now relax and enjoy your own holiday with the peace of mind that your cat is safe and loved and enjoying their holiday just as much!

Cattery Check In/Out
Mon - Fri: 8:30 am - 4:30 pm
Sat: 9:00 am - 2:00 pm
Sun: 11:00 am - 3:00 pm

Public Holidays: CLOSED

Pet Shop Open Hours
Mon - Fri: 9:00 am - 5:30 pm
Sat: 9:00 am - 3:30 pm
Sun: 11:00 am - 3:00 pm

Public Holidays: CLOSED

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